Field Service: Trend #2
As the head of a field service company, your primary objective is to provide customers with fast, efficient, and effective repairs, but there’s a lot that needs to be accomplished behind the scenes in order for that to happen. Schedules need to be made, contracts need to be drawn up, field technicians need to be […]
Field Service: Trend #1
As the head of a field service company, your primary objective is to provide customers with fast, efficient, and effective repairs, but there’s a lot that needs to be accomplished behind the scenes in order for that to happen. Schedules need to be made, contracts need to be drawn up, field technicians need to be […]
Goodbye, iTunes.
If you haven’t already heard, Apple is saying goodbye to iTunes and will be split into three new apps after 18 years of service. They made the announcement on June 3 at its annual Worldwide Development Conference where they also unveiled the new Mac Pro. Their new Mac OS called Catalina which boasts a lot of […]
3 Tips on How to Hire Millennials
Millennials or Generation Y (people born after 1980 and the first generation to come of age in the new millennium) are now the predominant generation in the U.S. labor force as compared to Generation X (Born 1965-1980). The last generation that saw a rise this huge in number were the Baby Boomers (Born 1946-1964) who […]
IS PAPER IN PROCESS COSTING YOU THOUSANDS?
Do Work Orders get stuck, lost, or misplaced? Paperwork is needed from the moment a customer calls, all the way down to when a Field Worker is dispatched to the site. One Work Order involves so many people in the back office for it to be completed and closed. These papers are passed into […]
Experiencing customer churn, costing your company thousands or more?
What is Customer Churn? CUSTOMER CHURN: The act of gaining good customers just to have another department loose them. In most cases because of not delivering what was promised in the sales cycle. * Is Customer Churn a major problem in your company? * Do your Field Workers always know what the “Special Handling” is […]
Are your field workers able to see overdue PM / OM (Planned / Operational Maintenance)?
Scheduled PM/OM (Planned Maintenance/Operational Maintenance) can make an average $250 in additional’s. 100 should be $25,000, right? We all know that PM/OM’s are loss leaders & a way to bring in more business in the form of Additional’s or Second Segment work. But why does it not seem to work that way? Is it […]
Podcast Episode 3: How Does Schooley Mitchell Get Paid?
The very first person we have in our Stellar Partners series is Matt Denburg from Schooley Mitchell. This podcasts discusses in detail how Schooley Mitchell gets paid and how the company works after an evaluation in your cost areas. Click the link to learn more about him and what Schooley Mitchell does: [maxbutton id=”6″] […]
Podcast Episode 2: (Schooley Mitchell) Do We Really Need to Change Vendors?
The very first person we have in our Stellar Partners series is Matt Denburg from Schooley Mitchell. This podcasts discusses in detail what Schooley Mitchell does to help reduce your company’s cost in three specific areas. Listen to the podcast or read the transcript below to learn more. Click the link to learn more […]