ABOUT UR-TECH

Help achieve First Time Fix (FTF)

Paperless

Work assigned from office

Customer instructions are on the tablet

Field Worker has access to: Ownership, Service History, previous Hour and PM meter readings, Warranty, and Maintenance Contract details

PM / GM Inspections can be customized and can be set up by class, category, or equipment

Parts Inventory available for Field Worker’s Van and they can see Inventory for Team mates, Consignments, and Warehouses

If the Field Worker needs a part, a message is sent to the Parts Department with all of the relevant data (The tech sends “Need Starter”). Parts will receive: Work Order, Segment, Mfg, Model, Serial Number, and Internal Number for lookup.

Review the document with customer and up-sell items suggested by inspection. Great for inexperienced Field Workers

Field Workers’ time is automatically updated in the ERP system

Field Worker finalizes the Work Order and it is set to a status where the office takes over to review and invoice the Work Order. At this point, adjustments can be made. Optionally, we can Invoice the customer with no further interactions

Tech Notes, where the technician shares their “Pocket Notepad” with any Field Worker working a unit

Work Order contact management at the Field Worker’s fingertips. Add and deactivate email lists for signatures on the fly