Field Service Solution Made Easy!

Get more work done
with your current workforce.

Field Service Solution Made Easy!

Get more work done
with your current workforce.

15% or more of your Service Department
payroll may be wasted

Equipment Field Service companies who still operate on paper or manual processes are paying more than they should.

This is where Field Service Solution can help!

Field Service Solution Made Easy!

Save time and money while making work easier for everyone.

Our Field Service Solution can...

Focused on First Time Fix

An increase in 5% of FTF can net to
a total of $1, 000,000.00

streamline workflows

Put an End to Paperwork

No more lost, missing, or incomplete paperwork.

take manual processes mobile

Wow Demanding Customers

Constantly wow your demanding customers the way they should be.

eliminate messy paperwork

Optimize Your Whole Service Chain

Support not only your customers but as well as the Service and other departments

integrate to business system

Seamless Integration With Your Business System

Our platform integrates with easily with almost all business system.

Have All Techs Consistently
Up-selling

We suggest up-sells so your technician does not have to.

We know how hard it is to find the right
Field Service Solution

I started building Apps back when the devices were still referred to as Portable.

In 1999, I built my First Application.
This application collected information from the field
and imported the results into our ERP System.

This was just the beginning.
I started developing many more solutions
for removing wasted time and effort.
Realizing this early that apps can help
reduce or even eliminate waste.

I was hooked on making more and more.

In my lifetime, I also implemented multiple ERP and CRM Systems. ERP Systems are what I call the “cash registers of a company. ERP’s are rigid and must have all the answers to operate.  

I once even attempted to deliver ERP to the field, which was a disaster. The training took way too long and once we finished, we had dispatcher and billing quality people in the field as Technicians.  

We lost money because they were doing someone else’s job and not theirs. “Turning Wrenches” and “Repairing Equipment” started to decline, causing us to scrap this process. Believe me we have tried it all.   

With Field Service Solution, we are an extension of the ERP System. So instead of supplying all the fields required to the user, we can build the mobile product to be much easier to operate. This reduces confusion and hours and hours of training. 

In more recent times, I worked as an IT Director for an Equipment Sales and Service company for 10 years – working with the various departments to find ways to save time and money.  

All this without sacrificing Customer Experience.   

While doing this, as I am measuring the whole paper process, what I see is shocking. I never thought it could take that long to process paper Service Orders! 

I also never thought how this department affected so many other departments.   

Service impacts every department and sub department. Each of these has their own special Customer Experiences to keep intact 

So, updating service requires you to consider the departments supported by Service. Ignoring one causes a disconnect within your company.   

We have encapsulated all we have learned into our Mobile Field Service Solution. That is why we call it “Mobile Field Service Made Easy” — we have done nearly all the work for you. All you must do is choose the way you want to implement and use it.  

We believe that what makes your company who you are, is the processes that make up the products and services you deliver. We believe you deserve a solution that will conform to your way of doing things not making your process follow someone else’s. 

YOU HAVE OPTIONS

Our Solutions Are Available In Different Ways:

different business applications
build your own business applications

Build Your Own Apps

With a short class, you can be off building your own applications in as little as three days.

Support is available wherever and however you need it.

pre-built business applications

Pre-Built Apps

Pick and choose from one of our pre-built solutions that can be up and running in an instant.

Field Service Solution, Direct Store Delivery, Proof of Delivery, Inspections,
and many more!

custom business applications

Built for You (Custom) Apps

We can customize one of our pre-built applications or build you one from scratch.

Something unique like your company!

It's easy to work with us!

Get Started on BUSINESS APPLICATIONS Today!

business application step 1

STEP 1

Schedule a 15 min call with us.

business application step 2

STEP 2

Together, we'll build a solution plan.

business application step 3

STEP 3

You start using your apps!

At URDesigns we know that
you want to be a successful leader.

To do that, you need to continuously find innovative ways to increase your employee’s efficiency and reduce their wasted time. The problem is you're running out of ideas which makes you feel like you are failing and becoming a bad leader. We believe no leader should feel that way.

We understand how hard it is to find innovative ways to improve operational efficiency without adding additional work which is why we provide field service solution that helps your employees do more in less time.

  1. Together we find an area where you can save time.
  2. We can teach you how to use our applications to save time.
  3. You then simply use the time saved to do something that was not getting done.

Then just simply repeat the process, again and again, until there is no wasted time to be found.

So, set a meeting today! And in the meantime, sign up for our eBook on Myths and Facts of Mobile Field Service.  So, you can stop wasting your employees time and instead be the visionary leader we all know you are.

Technicians love it after they understand what it does for them. They get so much more that just removal of paper. Even techs with little computer skills will surprise you how they take to it and use it all day long.

They get ownership of their:  WIP and Parts in their Van. Also visibility to things they never had like Warehouse and Consignment Stock levels as well as their Teammates’ Van inventories, access to the history of all units in their respective territories, visibility to warranty on a Unit with start and expiration dates. And so much more… 

That may be the case but if your numbers are great without Mobile, imagine where that can go with Mobile. Having around 45 more minutes per call and use that extra time for the customer, or verify you have the part, or just get more calls done in a day.

Having the extra time helps the whole organization.  

Paper Work Orders take 64 Minutes to process from Request to Tech to Invoice. 

URDesigns Mobile Work Orders only take 18 minutes to process from Request to Tech to invoice. In effect leaving you 46 minutes to do something that has until now been missed. 

Switching to mobile, doing 100 Work Orders a week saves you up to 75 Hours a week – making it seem like you hired extra people.  

The thought of how you’re loaning your customers money seems confusing but in fact, you may be. If you can invoice within a day of completing the work, you can put an end to it. You see, when your Work Order extends more than a day past the Last Labor Date, you are trading cash for time. Their terms do not start until the Invoice is cut, and they will not consider paying until they receive their Invoice.

In effect, you’re giving away your working capital every day the Order is not invoiced. 

No one wants to carry multiple devices. If they have a device to test the equipment with, we most likely can run on that device.

We can run on Windows, Apple or Android. It can also run on your phones.

If you are like most companies, you have a few Technicians who understand what Up-selling is, never seem to run out of work, and are able to properly service the customer. But some of your Technicians don’t.

We help level the field with a suggestion when the Customer is signing the Order. Giving them the ability to say yes or no to additional work found and suggesting others services, as necessary.  

We track the responses, so the signer cannot come back and say, “I did not say no to having an item suggested for repair. With the signatures for the work done and with what we call Progressive Billing, the Customer signs the Work Order daily with the cumulative work on it so there will be no surprises at the end. 

TAKE A DEEP DIVE INTO
FIELD SERVICE SOLUTION

We hate spam and promise to keep your information safe.

Read More About Field Service Solution

Field Service Solution Part 1: Question No. 1

Download our guide on Field Service Management Solution below.   For this month, we highlight how to choose the right Field Service Solution for your company. You may already have a solution in mind but you might be confused as

Read More »

Field Service Solution Part 1: Question No. 3

Download our guide on Field Service Management Solution below. Field Service Solution: Part 1 QUES TION # 3: WILL THIS BE HOSTED ON YOUR SERVER? WHAT ARE THE ADVANTAGES? Yes, there are quite a few. First off, your current I.T

Read More »

business applications and code free platform

that eliminates wasted time & exceed customer expectations

One application has saved over:

1
MINUTES & COUNTING, IN WASTED TIME.

And processed over:

1
orders


We believe in it so much we use it ourselves!

MORE PRODUCTS:

UR-Visual Dispatching

See who to assign work orders to. Know who is available for immediate dispatch. Check a technician's location via GPS. Cross check your technicians' schedules & skills to properly match them to an order... and more!

UR-Customer Portal

Gives your customers the power to go through their accounts, saving time and greatly improving your customer service.

UR-Scheduler

UR-Payroll

Page is under construction. Coming very soon!

UR-Inspection

Safety checklists, site analysis to check for hazards, daily reports, and site inspections. Page is under construction. Coming very soon!

UR-Tech

Everything your technicians need in their pockets.

These customers love our
Field Service Solution!

"Since rolling out (URDesigns), service department workflow has improved with less paperwork, reduced scanning, and fewer extra phone calls and emails. This has also helped us complete service calls faster and get customers up and running more quickly."
H and K
Pete Cicero
I.T Director, H&K Equipment Group
"Other companies that I have spoken to have not always been able to go paperless. They have used products that got them some reduction in paper, but not completely paperless, this one does!"
Paul Stark
Service Manager, Apex Material Handling
"So providing the technicians with something like the URDesigns platform gives them more tools to do their job at hand. There's less paperwork to manage and more notes to go to. They’re able to actually do more of the physical hands on work, which ultimately provides better customer service."
Sean Ketelsleger
Service Manager, YaleChase

We've worked with amazing customers

who used our Business Applications

DOWNLOAD OUR FREE ARTICLE: Myths & Facts of Field Service Solutions

PLS. FILL OUT THE FORM:

We promise to keep your information safe. You can unsubscribe to our list anytime.