Get more work done
15% or more of your Service Department
payroll may be wasted
Equipment Field Service companies who still operate on paper or manual processes are paying more than they should.
This is where Field Service Solution can help!
Field Service Solution Made Easy!
Save time and money while making work easier for everyone.
Our Field Service Solution can...
Focused on First Time Fix
An increase in 5% of FTF can net to
a total of $1, 000,000.00
Put an End to Paperwork
No more lost, missing, or incomplete paperwork.
Wow Demanding Customers
Constantly wow your demanding customers the way they should be.
Optimize Your Whole Service Chain
Support not only your customers but as well as the Service and other departments
Seamless Integration With Your Business System
Our platform integrates with easily with almost all business system.
Have All Techs Consistently
We suggest up-sells so your technician does not have to.
We know how hard it is to find the right
Field Service Solution
I started building Apps back when the devices were still referred to as Portable.
In 1999, I built my First Application.
This application collected information from the field
and imported the results into our ERP System.
This was just the beginning.
I started developing many more solutions
for removing wasted time and effort.
Realizing this early that apps can help
reduce or even eliminate waste.
I was hooked on making more and more.
In my lifetime, I also implemented multiple ERP and CRM Systems. ERP Systems are what I call the “cash registers” of a company. ERP’s are rigid and must have all the answers to operate.
I once even attempted to deliver ERP to the field, which was a disaster. The training took way too long and once we finished, we had dispatcher and billing quality people in the field as Technicians.
We lost money because they were doing someone else’s job and not theirs. “Turning Wrenches” and “Repairing Equipment” started to decline, causing us to scrap this process. Believe me we have tried it all.
With Field Service Solution, we are an extension of the ERP System. So instead of supplying all the fields required to the user, we can build the mobile product to be much easier to operate. This reduces confusion and hours and hours of training.
In more recent times, I worked as an IT Director for an Equipment Sales and Service company for 10 years – working with the various departments to find ways to save time and money.
All this without sacrificing Customer Experience.
While doing this, as I am measuring the whole paper process, what I see is shocking. I never thought it could take that long to process paper Service Orders!
I also never thought how this department affected so many other departments.
Service impacts every department and sub department. Each of these has their own special Customer Experiences to keep intact.
So, updating service requires you to consider the departments supported by Service. Ignoring one causes a disconnect within your company.
We have encapsulated all we have learned into our Mobile Field Service Solution. That is why we call it “Mobile Field Service Made Easy” — we have done nearly all the work for you. All you must do is choose the way you want to implement and use it.
We believe that what makes your company who you are, is the processes that make up the products and services you deliver. We believe you deserve a solution that will conform to your way of doing things not making your process follow someone else’s.
YOU HAVE OPTIONS
Our Solutions Are Available In Different Ways:
It's easy to work with us!
Get Started on BUSINESS APPLICATIONS Today!
Schedule a 15 min call with us.
Together, we'll build a solution plan.
You start using your apps!
At URDesigns we know that
you want to be a successful leader.
To do that, you need to continuously find innovative ways to increase your employee’s efficiency and reduce their wasted time. The problem is you're running out of ideas which makes you feel like you are failing and becoming a bad leader. We believe no leader should feel that way.
We understand how hard it is to find innovative ways to improve operational efficiency without adding additional work which is why we provide field service solution that helps your employees do more in less time.
- Together we find an area where you can save time.
- We can teach you how to use our applications to save time.
- You then simply use the time saved to do something that was not getting done.
Then just simply repeat the process, again and again, until there is no wasted time to be found.
So, set a meeting today! And in the meantime, sign up for our eBook on Myths and Facts of Mobile Field Service. So, you can stop wasting your employees time and instead be the visionary leader we all know you are.
Technicians love it after they understand what it does for them. They get so much more that just removal of paper. Even techs with little computer skills will surprise you how they take to it and use it all day long.
They get ownership of their: WIP and Parts in their Van. Also visibility to things they never had like Warehouse and Consignment Stock levels as well as their Teammates’ Van inventories, access to the history of all units in their respective territories, visibility to warranty on a Unit with start and expiration dates. And so much more…
That may be the case but if your numbers are great without Mobile, imagine where that can go with Mobile. Having around 45 more minutes per call and use that extra time for the customer, or verify you have the part, or just get more calls done in a day.
Having the extra time helps the whole organization.
Paper Work Orders take 64 Minutes to process from Request to Tech to Invoice.
URDesigns Mobile Work Orders only take 18 minutes to process from Request to Tech to invoice. In effect leaving you 46 minutes to do something that has until now been missed.
Switching to mobile, doing 100 Work Orders a week saves you up to 75 Hours a week – making it seem like you hired extra people.
The thought of how you’re loaning your customers money seems confusing but in fact, you may be. If you can invoice within a day of completing the work, you can put an end to it. You see, when your Work Order extends more than a day past the Last Labor Date, you are trading cash for time. Their terms do not start until the Invoice is cut, and they will not consider paying until they receive their Invoice.
In effect, you’re giving away your working capital every day the Order is not invoiced.
No one wants to carry multiple devices. If they have a device to test the equipment with, we most likely can run on that device.
We can run on Windows, Apple or Android. It can also run on your phones.
If you are like most companies, you have a few Technicians who understand what Up-selling is, never seem to run out of work, and are able to properly service the customer. But some of your Technicians don’t.
We help level the field with a suggestion when the Customer is signing the Order. Giving them the ability to say yes or no to additional work found and suggesting others services, as necessary.
We track the responses, so the signer cannot come back and say, “I did not say no to having an item suggested for repair“. With the signatures for the work done and with what we call Progressive Billing, the Customer signs the Work Order daily with the cumulative work on it so there will be no surprises at the end.
TAKE A DEEP DIVE INTO
FIELD SERVICE SOLUTION
We hate spam and promise to keep your information safe.
Read More About Field Service Solution
Instant invoicing & improved record keeping
Our field service solution tracks every detail of the services performed including parts, labor, travel time, mileage, rental equipment, PM results, warranties, etc. and captures GPS locations, time-stamps, electronic signatures, and photographs to improve your records.
When service is complete, the software automatically generates invoices, service & PM reports, receipts, timecards, etc. increasing staff efficiency and reducing the time it takes to receive payment.
Improve preventative maintenance
With our field service solution, businesses can easily define the necessary preventative maintenance steps required for each piece of equipment. When a technician performs PM, the system provides visual cues and color-coding to guide them through the process, ensuring thorough completion before a work order is finalized.
If any issues are found during the preventative maintenance, the tech can select an appropriate resolution or generate a new work order for that issue on the spot. PM is tracked and stored for each piece of equipment, so you’ll have accurate service records.
Track technician inventory
Assign work orders based on the parts required and the technicians who have them on-hand. As a technician uses parts, the inventory is decremented and the charge is added to the customer’s invoice automatically.
This helps avoid return trips for lack of parts and ensures that customers are accurately charged for all parts used.
Better labor & timekeeping
Our field service software tracks both labor and travel time, automatically generating timecards for each technician. As services are performed, the type of labor and amount of time are added to the customer’s invoice to ensure accurate billing.
You can also track technician mileage to ensure technicians are being dispatched optimally, minimize fleet costs, and automatically bill customers (if desired).
Detailed Equipment History
Provide detailed and accurate equipment history including:
- Maintenance records
- Prior breakdowns & repairs
- Parts & labor used
- Any notes relating to the equipment
- and more…