Instant invoicing & improved record keeping
Our field service solution tracks every detail of the services performed including parts, labor, travel time, mileage, rental equipment, PM results, warranties, etc. and captures GPS locations, time-stamps, electronic signatures, and photographs to improve your records.
When service is complete, the software automatically generates invoices, service & PM reports, receipts, timecards, etc. increasing staff efficiency and reducing the time it takes to receive payment.
Improve preventative maintenance
With our field service solution, businesses can easily define the necessary preventative maintenance steps required for each piece of equipment. When a technician performs PM, the system provides visual cues and color-coding to guide them through the process, ensuring thorough completion before a work order is finalized.
If any issues are found during the preventative maintenance, the tech can select an appropriate resolution or generate a new work order for that issue on the spot. PM is tracked and stored for each piece of equipment, so you’ll have accurate service records.
Track technician inventory
Assign work orders based on the parts required and the technicians who have them on-hand. As a technician uses parts, the inventory is decremented and the charge is added to the customer’s invoice automatically.
This helps avoid return trips for lack of parts and ensures that customers are accurately charged for all parts used.
Better labor & timekeeping
Our field service software tracks both labor and travel time, automatically generating timecards for each technician. As services are performed, the type of labor and amount of time are added to the customer’s invoice to ensure accurate billing.
You can also track technician mileage to ensure technicians are being dispatched optimally, minimize fleet costs, and automatically bill customers (if desired).
Detailed Equipment History
Provide detailed and accurate equipment history including:
- Maintenance records
- Prior breakdowns & repairs
- Parts & labor used
- Any notes relating to the equipment
- and more…
Deliver quality service while exceeding your customers’ expectations.
Get instant benefits with our Field Service Application
Your field service personnel are faced with increasingly complex tasks and customers with high service level expectations. Customers want instant & accurate service responses, immediate access to all relevant job info, and high levels of performance from their servicers.
To deliver the performance your customers demand, your field service techs must be armed with the right tools & information to turn every customer interaction into a satisfying experience.
A Service Solution that’s for your entire organization
Optimize your entire field service chain – from dispatch and work order prioritizing to parts used & labor costs.
URDesigns delivers information to your field technicians when they need it most, on-site with the customer. Automating their service calls allows your techs to focus on customer satisfaction (rather than paperwork) and avoid disrupting dispatchers with unnecessary calls.
Effective Scheduling & Dispatching
Our field service software allows dispatchers to create, assign & update work orders based on any business rules your company requires and deploy them directly to technicians’ mobile devices instantly. Dispatchers can utilize our GPS tracking functionality to find the nearest technician for any service call and assign work orders based on technician skill sets, inventory on-hand, status, history, etc. maximizing efficiency and improving service levels.
Seamless integration with your current system
Our field service software is designed to easily integrate to your existing backend systems (ERP, WMS, CRM, etc) so you get the most out of your investments.
While this software works great on its own, it’s also designed to integrate seamlessly with our other solutions such as inventory tracking, timekeeping & more.