We help companies like yours transform FROM…

Wasting time going through current customers’ accounts while ignoring new potential customers

TO…

Giving customers the power to go through their accounts, saving time and greatly improving your customer service.

A space for customers to review their documents

The best way to help customers find these self-service support options is through an online customer portal – a one-stop shop for online support. Providing an online portal is an essential part of creating a satisfying support experience. After all, customers that don’t have their basic expectations met are more likely to leave for a business that provides them, even if their business is not as good. 

On the other hand, when an organization does meet expectations, customers are more likely to promote that business among their peers. This also leads to more opportunities within the organization as well as word-of-mouth referrals.

Enables self-service

UR-Customer Portal gives customers access to many basic tools. In the past, if a customer wanted to know the status of an open ticket, he or she would have to contact a member of your support team and wait for a rep to respond. Now, customers can find this information independently, giving them a sense of control over their support issue.

Consider a business that creates productivity apps and software for other organizations. If a customer is experiencing an urgent issue, he or she can search the portal for a related article. If they can’t find what they’re looking for, they can chat with an agent without leaving the customer portal. This means the customer gets an answer right away, and the customer and agent don’t have to engage in a time consuming back-and-forth discussion over email.

Presents information clearly

UR-Customer Portal collect all of your self-service features in a convenient, accessible area, displaying information in a way that’s easy for customers to understand. They don’t have to search through your entire site to find a particular article or hop back and forth between sections to create a ticket and watch a video tutorial. Instead, they’re able to take care of all of their support needs in one convenient location.

Benefits of UR-Customer Portal:

• Improve customer service experience

• Empower your Customers

• Enable Customers to see their own Accounts Receivables

• Enable Customers to view their Invoices, Receipts, and Orders

• Enable Customers to create requests for information

• Higher precentage of customer retention

• Save time from doing repetitive tasks

• Save money from recurring costs

• Improve cashflow by faster paying methods

• Ensure that customer data is secure

• Increases company productivity

• Better connection among company team members

• Integrates with other UR-Applications for additional functionality

• Platform centralizes all of company’s services

• 100% Code Free

• User-centric and friendly

• Intuitive layouts and design

• Seamlessly integrates to your back-end systems

• Customer can add, review, and report items from their account

• Permission based control depending on an employee’s level of authority 

• Excellent, award winning Customer Support

• Connects to all available platforms