UR-Glossary

A collection of Mobile Solutions related terms and their definitions.


Connecting your field people to your business systems to create and keep your customers. That’s all we do.


A Collection of Mobile Solutions Related Terms & Their Definitions.

We’ve compiled a list of words commonly used in the planning and development of mobile solutions to save you time of having to look up their meanings individually on different websites.

This page will be updated constantly.

A – C

A

ApplePay – a mobile payments service that allows users to make payments in person, in iOS apps, and on the web. It digitizes and can replace a credit or debit card chip and PIN or magnetic stripe transaction at a contactless-capable point-of-sale terminal

App Store – a digital distribution platform, developed and maintained by Apple Inc., for mobile apps on its iOS operating system


B

B2B – Business-to-business. A situation where one business makes a commercial transaction with another. This typically occurs when:

  • A business is sourcing materials for their production process (e.g. a food manufacturer purchasing salt).
  • A business needs the services of another for operational reasons (e.g. a food manufacturer employing an accountancy firm to audit their finances).
  • A business re-sells goods and services produced by others (e.g. a retailer buying the end product from the food manufacturer)

B2C – Business-to-customer. It’s business or transactions conducted directly between a company and consumers who are the end-users of its products or services.

B2E – Business-to-employee. Electronic commerce uses an intrabusiness network which allows companies to provide products and/or services to their employees. Typically, companies use B2E networks to automate employee-related corporate processes. Examples of B2E applications include:

  • Online insurance policy management
  • Corporate announcement dissemination
  • Online supply requests
  • Special employee offers
  • Employee benefits reporting
  • 401(k) Management

C

CRM – Customer Relationship Management, a technology for managing all your company’s relationships and interactions with customers and potential customers. It uses data analysis about customers’ history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.

D – F

D


E

ERP – Enterprise Resource Planning, a process by which a company (often a manufacturer) manages and integrates the important parts of its business and most frequently used in the context of software. An ERP management information system integrates areas such as planning, purchasing, inventory, sales, marketing, finance and human resources.


F

Field Service Management (FSM)– the management of a company’s resources employed at or en route to the property of clients, rather than on company property. Examples include locating vehicles, managing worker activity, scheduling and dispatching work, ensuring driver safety, and integrating the management of such activities with inventory, billing, accounting and other back-office systems. FSM most commonly refers to companies who need to manage installation, service or repairs of systems or equipment. It can also refer to software and cloud-based platforms that aid in field service management.

First Time Fix (FTF) – fully resolving a customer’s issue on a technician’s first visit. One of the biggest metrics to gauge customer satisfaction when it comes to field service.

G – I

G

GooglePlay – (previously Android Market) is a digital distribution service operated and developed by Google. It serves as the official app store for the Android operating system, allowing users to browse and download applications developed with the Android software development kit (SDK) and published through Google. Google Play also serves as a digital media store, offering music, magazines, books, movies, and television programs


H


I

J – L

J


K


L

M – O

M

MRPMaterial Requirements Planning. It’s production planning, scheduling, and inventory control system used to manage manufacturing processes. Most MRP systems are software-based, but it is possible to conduct MRP by hand as well. An MRP system is intended to simultaneously meet three objectives:

  • Ensure materials are available for production and products are available for delivery to customers.
  • Maintain the lowest possible material and product levels in store
  • Plan manufacturing activities, delivery schedules and purchasing activities.

MVPMinimum Viable Products. It’s development technique in which a new product or website is developed with sufficient features to satisfy early adopters. The final, complete set of features is only designed and developed after considering feedback from the product’s initial users.


N


O

P – R

P


Q


R

Risk Register –  is a scatterplot used as risk management tool and to fulfill regulatory compliance acting as a repository for all risks identified and includes additional information about each risk, e.g. nature of the risk, reference and owner, mitigation measures.

A typical risk register contains:

  • A risk category to group similar risks
  • The risk breakdown structure identification number
  • A brief description or name of the risk to make the risk easy to discuss
  • The impact (or consequence) if event actually occurs rated on an integer scale
  • The probability or likelihood of its occurrence rated on an integer scale
  • The Risk Score (or Risk Rating) is the multiplication of Probability and Impact and is often used to rank the risks.
  • Common mitigation steps (e.g. within IT projects) are Identify, Analyze, Plan Response, Monitor and Control.

S – U

S

Scope – In project management, the term has two distinct uses: Project Scope and Product Scope. It involves getting information required to start a project, and the features the product would have that would meet its stakeholders requirements.

  • Project Scope: “The work that needs to be accomplished to deliver a product, service, or result with the specified features and functions.”
  • Product Scope: “The features and functions that characterize a product, service, or result.”

Notice that Project Scope is more work-oriented (the hows), while Product Scope is more oriented toward functional requirements (the whats).

Scope Creep – in project management refers to changes, continuous or uncontrolled growth in a project’s scope, at any point after the project begins. This can occur when the scope of a project is not properly defined, documented, or controlled. It is generally considered harmful. Scope creep is a risk in most projects. Most mega projects fall victim to scope creep. Scope creep often results in cost overrun. A “value for free” strategy is difficult to counteract and remains a difficult challenge for even the most experienced project managers.


T


U

UI Design – User Interface Design, is responsible for the transference of a brand’s strengths and visual assets to a product’s interface as to best enhance the user’s experience. It’s a process of visually guiding the user through a product’s interface via interactive elements and across all sizes/platforms.

Or in analogical terms, UI design produces a product’s: Skin – a product’s visual/graphic presentation. Senses – a product’s reactivity and interactivity in response to a user’s input or different display environments. And makeup – a product’s guides, hints, and directives that visually leads users through their experience.

UX Design – User Experience Design, is the process of enhancing customer satisfaction and loyalty by improving the usability, ease of use, and pleasure provided in the interaction between the customer and the product.

V – X

V


W


X

Y – Z

Y


Z

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