Benefits of Customer Portals

The rise of technology has our customers wanting immediate gratification. That is, they prefer immediate results, answers, and solutions for every query they have. Gone are the days of waiting for minutes or even hours on the phone just to … Continue Reading

Field Service: Trend #5

Why should you be aware of these trends? As the head of a field service company, your primary objective is to provide customers with fast, efficient, and effective repairs, but there’s a lot that needs to be accomplished behind the … Continue Reading

Field Service: Trend #4

Why should you be aware of these trends? As the head of a field service company, your primary objective is to provide customers with fast, efficient, and effective repairs, but there’s a lot that needs to be accomplished behind the … Continue Reading

Top Applications for Productivity: CRM Edition

We are now at the age of handheld devices and smartphones. It’s been both a blessing – bridging gaps in communications, and a curse as it has taken up our whole lives and has now become something  we probably can’t … Continue Reading

Field Service: Trend #3

Why should you be aware of these trends? As the head of a field service company, your primary objective is to provide customers with fast, efficient, and effective repairs, but there’s a lot that needs to be accomplished behind the … Continue Reading

Field Service: Trend #2

 As the head of a field service company, your primary objective is to provide customers with fast, efficient, and effective repairs, but there’s a lot that needs to be accomplished behind the scenes in order for that to happen. Schedules … Continue Reading

Field Service: Trend #1

 As the head of a field service company, your primary objective is to provide customers with fast, efficient, and effective repairs, but there’s a lot that needs to be accomplished behind the scenes in order for that to happen. Schedules … Continue Reading

Goodbye, iTunes.

If you haven’t already heard, Apple is saying goodbye to iTunes and will be split into three new apps after 18 years of service. They made the announcement on June 3 at its annual Worldwide Development Conference where they also unveiled … Continue Reading

3 Tips on How to Hire Millennials

Millennials or Generation Y (people born after 1980 and the first generation to come of age in the new millennium) are now the predominant generation in the U.S. labor force as compared to Generation X (Born 1965-1980). The last generation … Continue Reading