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UR-Scheduling Dispatch


Do you service anything in the field or shop?

Then this is for you. UR-TECH is designed to create, keep your customers, and empower your field service people to preform to your expectations.

UR-TECH BENEFITS:

  • Paperless
  • Work assigned from office
  • Customer instructions are on the tablet
  • Field Worker has access to: Ownership, Service History, previous Hour and PM meter readings, Warranty, and Maintenance Contract details
  • PM / GM Inspections can be customized and can be set up by class, category, or equipment
  • Parts Inventory available for Field Worker’s Van and they can see Inventory for Team mates, Consignments, and Warehouses
  • If the Field Worker needs a part, a message is sent to the Parts Department with all of the relevant data (The tech sends “Need Starter”). Parts will receive: Work Order, Segment, Mfg, Model, Serial Number, and Internal Number for lookup.

 

 

 

  • Review the document with customer and up-sell items suggested by inspection. Great for inexperienced Field Workers
  • Field Workers’ time is automatically updated in the ERP system
  • Field Worker finalizes the Work Order and it is set to a status where the office takes over to review and invoice the Work Order. At this point, adjustments can be made. Optionally, we can Invoice the customer with no further interactions
  • Tech Notes, where the technician shares their “Pocket Notepad” with any Field Worker working a unit
  • Work Order contact management at the Field Worker’s fingertips. Add and deactivate email lists for signatures on the fly

And the best part?

Training typically takes 4 hours and the Field Workers are eager and ready to go!

Other URDESIGNS Field Service Solutions:

UR-Scheduling Dispatch

Want to schedule your field workers?

Then this is what you need. We allow you to schedule down to the 1/4 hour. Keep your field workers on track with UR-Scheduling Dispatch.

UR-Dashboard

Need to get up to date information about your Organization?

With this dashboard you get information like Turnover, Field Worker WIP, Close Rates, on-time and overdue. Most of these are broken down to the customer, field worker, and manufacturer or product.

UR-Inspections

Have you ever needed to Inspect something and track it?

Then UR-Inspections is what you’re looking for. The Inspections can be created in the office and can have mandatory items to complete. UR-Inspections can be customized and used anywhere with PDF Documents of the action. They are always available.

UR-Rental

Ever needed the pictures from the delivery to compare to the pick up pictures?

We help you determine if there is or how much was customer damage and we make it easy for you.

UR-Messaging

Are your field workers spending too much time on the phone with the office?

Messaging is a key piece of our solution suites. We use email or IM to keep your field and office people in constant contact, without the added blah blah blah. UR-Messaging is built with Logging for trace ability and track ability.

UR-Tech

Do you service anything in the field or shop?

Then this is for you. The heart and soul of our Field Service Solutions, this is designed to create, keep your customers, and empower your field service people to preform to your expectations.

Screenshots of UR-TECH in Action:

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Here are some of our customers/partners:

Apex InstallationH and K
Ready to take our solution for a lift off?
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