Download our guide on Field Service Management Solution below.
For this month, we highlight how to choose the right Field Service Solution for your company. You may already have a solution in mind but you might be confused as to what questions you should be asking to ensure it covers all of your company’s needs. There are a number of questions when it comes to dealing with Field Service Solution but we’ve got it covered by dividing them into different groups. Rest assured that you are in good hands as these are questions from real technicians and executives whom we’ve worked with over the years with our Field Service Solution.
Field Service Solution: Part 1
QUES TION # 1:
WHAT KIND OF DEVICE(S) CAN THE APP RUN ON?
This is a big question as there are many platforms that may need to be addressed in the true Field Service Solution Suite: Windows, iOS, Android, and Web Browser. Please note each one of the said platforms are uniquely different and may require a different platform to support, unless you work with a provider who supplies all. Please choose a provider who can provide a solution on all mobile devices. We have found that manufacturers are now working to use devices like iPads and Android tablets to create apps that interact with the equipment, so the old adage that it just runs the diagnostic software on Windows is slowly shrinking. But we all know out of production equipment still use Windows for diagnostics. That being said, Windows is not dead in the mobile application market. But being able to use a combination of devices is where the market is going.
QUES TION # 2:
DO I NEED AN ENTERPRISE LEVEL SOLUTION EVEN IF WE ARE A SMALL COMPANY?
I get this question a lot. There are smaller solutions out there and the only issue is that they limit your growth….
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Let this month’s posts serve as your guide before you ride the Field Service Solution wave. A good executive knows that when equipped with the right knowledge of something that is foreign and new, they can turn it into a powerful tool that would double their profit while saving time and making not only their team members more efficient but also increase their overall customer satisfaction rate.