As the head of a field service company, your primary objective is to provide customers with fast, efficient, and effective repairs, but there’s a lot that needs to be accomplished behind the scenes in order for that to happen. Schedules need to be made, contracts need to be drawn up, field technicians need to be trained and dispatched in accordance to their skill level—and so on, and so forth.

Modern field service industry trends are shifting focus – they not only highlight how to make processes more efficient, but also how to shift field service from a cost center to a profit generating operation.

Take a look at these field service trends for the years to come to get an idea of what best practices and technologies you should consider implementing to reposition field service as a profit-generating venture. We will be posting one to two trends per week.

 

Read back on Trend # 1: Back End Automation

 

2. Field Service Mobility

One of the best ways to quickly and accurately respond to service requests is to prioritize mobility. It’s now easier than ever before to tap into mobility, thanks to the proliferation of mobile devices and connectivity.

By delivering real-time and offline data to field technicians via native mobile, you enable them to access essential customer and case information from anywhere in the world. You can also use mobility to provide technicians with remote step-by-step guidance for better first-time fix rates or to establish a direct line of communication between the technician and the customer to help them work through issues remotely, thereby increasing customer engagement. Equipping technicians with the right information via mobile application can also drive revenue through field-based sales.

Conclusion

Field service is no longer reactive – it’s proactive. If your goal is to empower technicians, increase customer engagement, and transform field service into a profit generating arm of your business, learning about these growing field industry trends can only take you part of the way. The next step is to look into a comprehensive solution that can leverage the capabilities necessary to put these trends into action.

URDesigns’ Field Service Solutions is a holistic management solution that includes an extensive feature set to improve every aspect of field service operations, including customer asset, work order management, predictive maintenance, and more. If you’d like to learn more about these and other field service trends or how your business can gain from this type of implementation, don’t hesitate to contact the qualified experts at URDesigns today.

 

Next: Field Service Trend #3

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