Why should you be aware of these trends?
As the head of a field service company, your primary objective is to provide customers with fast, efficient, and effective repairs, but there’s a lot that needs to be accomplished behind the scenes in order for that to happen. Schedules need to be made, contracts need to be drawn up, field technicians need to be trained and dispatched in accordance to their skill level—and so on, and so forth.
Modern field service industry trends are shifting focus – they not only highlight how to make processes more efficient, but also how to shift field service from a cost center to a profit generating operation.
Take a look at these field service trends for the years to come to get an idea of what best practices and technologies you should consider implementing to reposition field service as a profit-generating venture. We will be posting one to two trends per week.
3. Predictive Maintenance
Think ahead with Preventive Maintenance.
The days where field service technicians could sit around and wait for calls for repairs to come in are long over; even preventative maintenance has become passé. Field service companies are now looking to predictive maintenance as the way of the future. Rather than peer into a crystal ball to see what malfunctions are on the horizon, technicians can use different modern tools with the right software to proactively monitor equipment health, set up alerts which are sent to an operator console in the event of a behavioral change, and execute predetermined actions to mitigate potential damage. Some tools even use cloud integration to simulate normal device behavior so that technicians can test out potential fixes in a secure environment before actually implementing them.
The Conclusion on these trends…
Field service is no longer reactive – it’s proactive. If your goal is to empower technicians, increase customer engagement, and transform field service into a profit generating arm of your business, learning about these growing field industry trends can only take you part of the way. The next step is to look into a comprehensive solution that can leverage the capabilities necessary to put these trends into action.
URDesigns’ Field Service Solutions is a holistic management solution that includes an extensive feature set to improve every aspect of field service operations, including customer asset, work order management, predictive maintenance, and more. If you’d like to learn more about these and other field service trends or how your business can gain from this type of implementation, don’t hesitate to contact the qualified experts at URDesigns today.
Next: Field Service Trend #4
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