Transitioning to Digital: Part 1
Is your business organization ready to undergo digital transition? Do you find transitioning intimidating or difficult? Is it really necessary? In this post, we’ll tackle common digital transition questions head on and one by one to make it easier to understand. For the “newcomers”, digital transition can be quite confusing. But first, let’s discuss the […]
The Woes of Entering Data Twice
If you haven’t automated and extended your Enterprise Resource Planning (ERP) via mobile yet, chances are you’ve encountered having to enter data in your system twice (or more!). Picture this scenario: A company representative (usually technicians for service companies) is being sent out to a client site and is logging his activities via a notepad, […]
More Customer Portal Benefits
Here is another list of benefits for those wanting to know just exactly how customer portals are helpful. You can read our first three here. As previously mentioned, Customer Portals are a one-stop shop for online customer support. It’s where they can get information, pay, review, report, or just make changes to their accounts. It […]
Benefits of Customer Portals
The rise of technology has our customers wanting immediate gratification. That is, they prefer immediate results, answers, and solutions for every query they have. Gone are the days of waiting for minutes or even hours on the phone just to get specific information from their respective accounts. But how will you incorporate this need for […]
Field Service: Trend #5
Why should you be aware of these trends? As the head of a field service company, your primary objective is to provide customers with fast, efficient, and effective repairs, but there’s a lot that needs to be accomplished behind the scenes in order for that to happen. Schedules need to be made, contracts need to […]
Field Service: Trend #4
Why should you be aware of these trends? As the head of a field service company, your primary objective is to provide customers with fast, efficient, and effective repairs, but there’s a lot that needs to be accomplished behind the scenes in order for that to happen. Schedules need to be made, contracts need to […]
Top Applications for Productivity: CRM Edition
We are now at the age of handheld devices and smartphones. It’s been both a blessing – bridging gaps in communications, and a curse as it has taken up our whole lives and has now become something we probably can’t live without. Americans are viewing their smartphones more often than ever before, on average 52 […]
Field Service: Trend #3
Why should you be aware of these trends? As the head of a field service company, your primary objective is to provide customers with fast, efficient, and effective repairs, but there’s a lot that needs to be accomplished behind the scenes in order for that to happen. Schedules need to be made, contracts need to […]
Field Service: Trend #2
As the head of a field service company, your primary objective is to provide customers with fast, efficient, and effective repairs, but there’s a lot that needs to be accomplished behind the scenes in order for that to happen. Schedules need to be made, contracts need to be drawn up, field technicians need to be […]